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FAQ

GROOVY MAGNETS PRODUCT RANGE

Why are Groovy Magnets’ products sustainable?

Magnetic wallpaper and magnetic stickers are a sustainable choice because of their long lifespan. You can combine and customize the wallpaper and stickers over and over again with magnetic toppings without damaging them. Moreover, the magnetic effect is preserved because the iron particles incorporated into the material do not lose their magnetic properties.

Through our collaboration with small, local businesses, we can produce in limited runs to prevent overproduction. In our own workshop, we assemble and package our products and cut materials to size.
Our steel magnetic accessories (toppings), such as shelves and lamps, are manufactured by a local metal workshop. They are finished with a durable textured powder coating that offers extra protection against scratches, ensuring they stay looking great. Our wooden magnetic accessories, including the slats, are also made locally from European oak. For this, we collaborate with a local social enterprise.



Magnetic Wallpaper

How to hang my magnetic wallpaper?

Download our instructions, print them and get started. Need further guidelines or do you have any questions? Contact us.

What kind of wallpaper paste do I use for magnetic wallpaper?

In our webshop we offer the suitable adhesive for magnetic wallpaper. (! Do not use self-dissolving, powder-based wallpaper paste. This is not suitable for magnetic wallpaper).

If you prefer to look for a suitable adhesive yourself, we can recommend the following ready-to-use adhesives for vinyl wallpaper:

  • GB
    Bartoline:
    Easipaste wallpaper adhesive
  • BE & NL
    Perfax: Ready&Roll vinyle et textile
  • DE
    Metylan:
    Ovalit TM Kleber für Wandbeläge
  • USA
    Roman's Golden Harvest: Paste for unpasted wallpaper
How can I remove magnetic wallpaper?

Due to the closed and waterproof structure of magnetic wallpaper, it is not possible to soak it off. However, it is possible to remove the wallpaper from the wall: Start pulling down from a corner and slowly pull downwards. Any remaining textile backing can be removed by moistening it with a plant sprayer filled with lukewarm water. Remove with a putty knife.



Magnetic stickers

Applying sticker

Positioning - First, partially remove the top of the backing sheet of the decal. Position the decal on the substrate and press firmly. Now gently pull the backing sheet further down and work towards the bottom.  Meanwhile, rub the decal firmly with a soft damp cloth.

Use the hair dryer - Fix the decal to your substrate with a hair dryer. When the decal sticks to your surface, heat the front + edges with a hair dryer on the highest setting and close to the surface.  Don't worry, the sticker will not damage or melt. The heat makes the adhesive flexible and gives optimal adhesion. Press the sticker firmly with a soft damp cloth.

Put the decal to use - After sticking, wait at least 48 hours before hanging heavy magnets or other toppings on the decal.

Manual - A manual is always included. If you can't find it you can download it here.

GO TO montage video

Is my surface suitable?

Flat - For proper sticker adhesion, it is important that the surface is smooth and flat such as: metal, wood, glass, cardboard, paper, plastic, kitchen cabinets, smooth painted walls and doors. If necessary, fill and sand any unevenness. Small bumps in the substrate may remain visible through the decal afterwards.

Degrease your substrate - even if it is clean! - It is important to degrease well before you hang your decals. Use the degreasing wipes included in the sticker packaging for this purpose.

Paints - Washable paints have a dirt-repellent layer that contains special coatings or additives that make stickers more difficult to adhere to. Therefore, degrease thoroughly first, even if the surface appears clean! We have found that using degreasing wipes will help with these types of paints to make the decal adhere well. These contain 70% Isopropyl Alcohol which removes residual invisible dirt.

Newly painted walls - If the wall you want to attach the decal to has recently been painted, wait at least 4 weeks before applying the decal. Walls with moisture in them are not suitable for pasting.

Temperature - Place the decal at room temperature. A wall that is too cold or too warm may affect adhesion.

Prepare your surface

First, clean your surface THOROUGHLY. After this ALWAYS use the wipes provided. They remove invisible grease and dust, ensuring your sticker stays perfectly in place. Also clean the areas where the edges of your sticker will be placed.

Washable paint - We have found that washable paint has a dirt-repellent layer that contains special coatings or additives that make stickers more difficult to adhere to. For this, use degreasing wipes (= these are already included with your sticker) that help with this type of paint to make the decal adhere well. These contain 70% Isopropyl Alcohol that remove residual invisible dirt.

Agents to avoid for degreasing:

  1. Products containing lemon (dissolves the glue of the sticker after some time)
  2. Glassex or benzene (the sticker does not stick. these leave a layer of grease or silicone which prevents the sticker from adhering properly.
  3. Agents containing turpentine. White spirit is a greasy substance and not suitable for degreasing (the sticker does not stick)
  4. Aggressive agents (can damage the surface)
How to remove your magnetic sticker?

Warm the sticker with a hairdryer and carefully peel it off bit by bit. Always keep heating every piece well. Depending on the substrate or the quality of the painted surface, it will be easier to remove the sticker. The longer the sticker is on a substrate, the more firmly it sticks.



SHIPPING & RETURN

Can I return my parcel?

Yes, inform us by email about the return of your order. The items must be returned within 14 days after receiving the parcel. All returned goods must be returned unused, undamaged and in the original packaging to: Groovy Magnets, Van Lissumstraat 97b, 2100 Deurne, Belgium

Outlet products or promotional products can not be returned or exchanged.

The buyer is responsible for the direct cost of returning the goods. Include a note with your name, address and your bank account. Mazout Graphics bvba will refund the returned goods within 14 days from the receipt of the returned good.

If you have any doubt about your purchase, you can contact us for advice or order a sample.

For questions or comments: info@groovymagnets.com

How long will it take before I receive my order?

The order will be activated as soon as the payment is received. Products in stock will be shipped within 1 to 2 days and are traceable. The tracking number will be emailed once the order is shipped. Tracing is possible trough this link.

By bpost committed delivery times:

Belgium

1-2 working days

The Netherlands, Luxemburg

2-3 working days
Austria, Czech Republic, Denmark, Germany, Finland, France, Greece, Hongary, Ireland, Italy, Latvia, Norway, Poland, Portugal, Romania, Slovenia, Slowakia, Spain, Sweden, Switserland, Ukrain, United Kingdom, United States

3-6 working days

Australia, Brazil, Bulgaria, Canada, Costa - Rica, Hongkong, Iceland, India, Japan, New-Caledonia, New-Zeeland, Russia, Singapore, South Africa, South Korea, Uruguay, Venezuela 7-15 working days
Can I pick up my order?

You can pick up your order at our address in Belgium. Contact us to make an appointment, we will check our stock and we prepare your order. You can pick up your order between 10am and 4pm on weekdays.

Groovy Magnets
Van Lissumstraat 97b
2100 Deurne
Belgium

Tel: +32 3 288 74 45

Do I have to pay extra taxes outside the EU?

Depending on the country you live in, the goods may still be subject to local taxes. We send our parcels with our shipping partner Bpost with a track & trace link. The parcels are accompanied by an invoice and a customs declaration signed by us. Goods may be detained by customs and packages may be affected by local taxes and duties, for which we cannot be held responsible. For more information, about customs fees, please contact your local authorities.

My product is damaged, what now?

Sometimes it can happen that a parcel is damaged on the way to its destination. Do not hesitate to inform us immediately. Please send us some photos of the damaged parcel + the barcode on the postal label. Contact us at info@groovymagnets.com and we will be happy to help you.



PAYMENT & INVOICING

How can I pay?

You can pay with MasterCard, Visa, Bancontact/Mister Cash, Maestro, Ideal, PayPal and Bank Transfer.

Can I receive an invoice?

You will always receive an invoice automatically in your mailbox after placing your order. Do you have a VAT number? Be sure to fill it in so that it is included on the invoice.

You have a VAT number and just want to receive an invoice?

Sure you can. Just order in our webshop and simply enter your VAT number when filling in your invoice details and you'll automatically receive the invoice in your mailbox.

How can I redeem my discount code?

At the shopping basket, enter your discount code in the 'Reduction code' box. The discount amount will then be automatically deducted from your purchase price.
(The discount code is not applicable to outlet products).



OTHER QUESTIONS

Does Groovy Magnets have a physyical shop?

We only have a webshop. You can find a selection of our products in our dealers. If you want to feel and test the material, you can request free samples. For this we only charge shipping costs.

What is wrong with the products in the outlet?

The outlet products are offered at a lower price because they have little aesthetic imperfections. In order to prevent wastage, we offer these items as outlet products. Aesthetic flaws vary from those that are visible to the naked eye to those that are almost invisible. This can range from small scratches on a piece of wallpaper to an imperfectly powdered wall shelf. They are definately still value for money.


Are you looking for something?

Do you have a question? We are happy to answer you by email. This gives us the necessary time to help you further! Thank you. See you emails.

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