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General conditions

Have a look at our frequently asked questions: FAQ.

  1. Seller
    Mazout Graphics bvba is registered at the address:
    de Borrekensstraat 134
    2140 Borgerhout
    Belgium

    with business registration number: 0808.555.970 and
    VAT number: BE 0808.555.970 (“Seller”).

  2. Applicability
    Every order implies the agreement by the Buyer of these terms and conditions, which in their totality form part of the agreement with the Seller, to the exclusion of all other general or specific terms and conditions on the side of the Buyer unless otherwise explicitly agreed in writing.

  3. Quotes and acceptance of orders
    All our quotes are obligation-free. We are only bound by an order once it has been confirmed in writing or once it has begun to be processed. Information related to products and prices, as well as the detailed order information, is compiled and distributed subject to changes and corrections.

  4. Delivery
    Products are only delivered in countries specified on the website. Products are delivered wherever possible within the timeframe indicated during the individual order confirmation.

    Incorrect delivery addresses are the responsibility of the Buyer and may result in additional costs.

    Unless otherwise stipulated, our prices do not include transport and delivery of the goods to the Buyer. The costs for transport and delivery are indicated separately. The stated delivery times are not binding but are provided merely as an indication. Delays in delivery do not constitute grounds for termination of the agreement or for the payment of damages to the Buyer, except in the case of deliberate delay.

    We reserve the right to carry out partial deliveries.

    In the event of non-delivery of the goods, any amount paid by the Buyer will be reimbursed without interest or other compensation.

  5. Right of ownership
    All delivered goods remain the property of the Seller until paid for in full, including all costs and taxes, interest and fees. In the event of non-payment, we reserve the right to reclaim the goods by operation of law at the Buyer’s expense.

  6. Complaints
    In order to be admissible, complaints must reach us: (a) in the case of complaints related to non-conformity of deliveries, within eight days following receipt of the goods and (b) in the case of hidden faults, within eight days following the discovery of the fault or the moment by which time such a discovery could reasonably be expected to have taken place.

    Acceptance of the goods by the Buyer covers every possible fault or non-conformity observable at that time.

  7. Warranty
    Our warranty is limited to the warranty for hidden faults and the warranty in the case of consumer purchases, as stipulated in the Civil Code.

    We may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the Buyer.

  8. Right of withdrawal
    Buyers have the right to return their purchase. Inform us by email about the return of your order. The right of withdrawal is only valid if the items are returned within 14 days after receiving the parcel. (Outlet products or promotional products can not be returned or exchanged.)
    All returned goods must be returned unused, undamaged and in the original packaging to:

    Groovy Magnets, Van Lissumstraat 97b, 2100 Deune, Belgium

    The Buyer is responsible for the direct cost of returning the good. Include a note with your name, address and your bank account. Mazout Graphics bvba will refund the returned goods within 14 days from the receipt of the returned good.

    If you have any doubt about your purchase, you can contact us for advice or order a sample.

  9. Force Majeure
    The Seller is not responsible for delays in the execution or the non-execution of its commitments arising as a result of events outside its normal control, including production interruptions, difficulties in acquiring or shortages of raw materials, work force, energy or transport or delays in transport, strikes, lock outs, work interruptions or other collective labour disputes, whether or not they are directly related to ourselves or our suppliers and this even in the event these events are foreseeable.

  10. Prices and payment
    Invoices are payable in full to our head office at 2140 Borgerhout, de Borrekensstraat 134, Belgium by the due date and without discount unless otherwise indicated on the invoice.

    In order to be admissible, all complaints related to invoices must be formulated in detail and sent by registered mail within three days following receipt of the relevant invoice.

    In the case of late payment, interest will be charged on the invoice amount owing by operation of law and without the necessity of any prior notice of default at a rate of 1% per month from the invoice date. In the event of non-payment and in the event a reminder sent by normal post has not been effectual within 14 days, a fixed fee will be payable equal to 10% of the amount owing.

    We reserve the right in the event of non-payment of an invoice in part or in full by the due date or in the event of any other breach of the Buyer’s obligations with respect to the agreement, to suspend the execution of or immediately terminate all agreements with the Buyer by operation of law, without implication of default and without the need for any judicial intervention and to demand payment of all amounts owing, even with respect to invoices not yet past due, or to deliver goods only upon payment in cash, notwithstanding any earlier agreements or any other rights to which we may be entitled.

    Not immediately responding to any shortcoming on the side of the Buyer can in no way be considered as a relinquishment of our right to pursue this shortcoming at a later date.

  11. Privacy
    All orders from the internet site of Groovy Magnets by Mazout Graphics bvba imply the explicit permission of the Buyer to allow the processing and use of his/her personal information for such purposes as administration of a customer database, the management of orders, deliveries and invoices, solvency checks, marketing and advertising. The processing of such information for marketing purposes and individual advertising will only take place upon the Buyer’s explicit declaration of agreement during the ordering process. Mazout Graphics bvba will not be permitted to transfer this information to third parties. The Buyer has the right to view and correct all information. The Buyer also has the right at all times to oppose the processing of his/her personal information for direct marketing purposes and this without personal cost. For more information, the Buyer is invited to consult the public register held by the Privacy Protection Commission in Brussels.

  12. Proof
    All Parties accept the validity of electronic proof in the framework of their relations (e.g. e-mail, backups, etc.).

  13. Severability
    If any article of these terms and conditions is declared null and void, this invalidity shall not affect the validity of the remaining articles.

  14. Jurisdiction
    All agreements concluded with the Seller are subject to Belgian law. All disputes are the exclusive jurisdiction of the Belgian courts.